When “Okay Na Kami” Comes Too Late
Dr. Geoff Carullo, DVM, FPCCP, DPCVSCA
- Articles
- 3 min read
Recently, a case involving Providence Veterinary Clinic became the subject of intense discussion across social media. Allegations spread rapidly, emotions ran high, and many people immediately took sides.
As often happens online, the public was quick to form conclusions before hearing both sides of the story.
The clinic later released an official statement explaining its medical findings, timeline of events, and the circumstances surrounding the case. Eventually, something equally important happened.
The pet owner publicly posted:
“Nagkaayos na po kami… Ok na po kami.”
The owner even acknowledged that there were misunderstandings on both sides and that the discussion with the veterinarian had been settled.
For many people, that should have been the end of the story.
Unfortunately, the internet rarely works that way.
By the time reconciliation happens, the original accusations have already been shared thousands of times. Screenshots continue to circulate. Discussions move beyond Facebook into other platforms such as Reddit, where posts and comments often remain searchable long after the parties themselves have already reconciled.
In other words, while the people directly involved may have already found peace, the veterinarian’s reputation may continue to suffer.
This is one of the painful realities of practicing veterinary medicine today.
In a court of law, a complaint is not supposed to move forward without evidence. Investigators determine whether there is sufficient basis before anyone is judged. Both sides are heard. Facts matter.
On social media, however, the process is often reversed.
The verdict comes first.
The investigation comes later.
Sometimes, it never comes at all.
Veterinarians are left dealing with angry comments, one-star reviews, online harassment, emotional stress, and even legal expenses simply to defend themselves against allegations that may later prove incomplete, misleading, or misunderstood.
Then, when the facts emerge or both parties reconcile, the correction rarely receives the same attention as the original accusation.
This article is not about saying veterinarians should never be questioned. They should be held accountable whenever genuine negligence exists.
But accountability should always be based on evidence, complete facts, and due process—not assumptions driven by emotion and viral posts.
As veterinary professionals, we accept responsibility for our decisions. What we hope for is that society also recognizes the importance of fairness before judgment.
Because sometimes, “Okay na kami” heals the relationship between the client and the veterinarian.
But it does not automatically repair the reputation that has already been damaged in the court of social media.
Dr. Geoff Carullo is a Fellow and the current President of the Philippine College of Canine Practitioners.
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